Authenticity/FAQ

Commonly Asked Questions

Find answers to the most commonly asked questions from our customers!

Are your bags authentic?

At The Clawset, we understand that shopping for pre-owned luxury items online requires trust. The reselling industry is plagued by sellers of counterfeit luxury products, so it is essential that we source our inventory from Certified Luxury Dealers who have established certification processes and built a reputation on their diligent authentication process.  All luxury handbags (Louis Vuitton, Prada, Celine, Chanel, Gucci, Fendi, Goyard, Burberry, YSL, MCM) we sell go through a third-party authentication service to ensure it is 100% authentic. 

We pride ourselves on also being an Entrupy verified seller. That means we are utilizing some of the best technology in the industry. Entrupy is a microscopic device that utilizes artificial intelligence and machine learning algorithms to authenticate select luxury branded handbags and accessories. As an Entrupy verified seller, they have entrusted us with their device. With this device, we submit images of logos, materials, leathers, and hardware. The algorithms judge images against a database of millions of other images to determine if the item is authentic.



How does your layaway plan work?

Layaway is only available for luxury items $500 and over. 

1. Add the item(s) you would like to purchase to your cart.

2. At checkout use the code "LAYAWAY" You will pay your 20% non refundable deposit plus any applicable taxes.

3. Make your payments. We will contact you to see how you would like to pay for      the balance. You have 90 days to complete your payments (the remaining 80%).

4. We ship your items! Once your item has been paid in full, your item will ship.

Payment Options:

  1. Credit Card: Provide us with your credit card information and desired dates and amounts and we will charge your card accordingly.

LAYAWAY TERMS AND CONDITIONS

Once an order is placed, it cannot be canceled, modified, or refunded under any circumstances. By proceeding with your layaway purchase, you acknowledge and agree to this strict no-cancellation/non transferable policy. 

Please review the bag description and photos carefully before making your layaway purchase. If you have any questions please reach out to us at info@theclawset.com, with the bag you are interested in and your question(s). No additional discounts can be applied to a layaway item. All layaways must be paid within 90 days. Any layaways not paid in full (remaining 80%) upon the expiration of the 90 day period will result in a cancellation of the order and the loss of your deposits. 

At The Clawset, we understand the importance of providing convenient layaway options while ensuring the protection of our business. To ensure a fair and secure process for both parties, we have established the following layaway terms:

  1. Layaway Duration: The layaway plan allows you 90 days from the date of purchase to complete the full payment unless other arrangements have been agreed to.
  2. Non-Refundable Deposit: A deposit of 20% is required to initiate the layaway plan. This deposit is non-refundable and non-transferable under any circumstances.
  3. Payment Schedule: Payments will be processed on the dates agreed upon at the start of the layaway plan. It is the customer’s responsibility to ensure sufficient funds are available.
  4. Declined or Missed Payments: A $30 fee will be added to your payment for any declined or missed payment.
  5. Early Payoff: Should you pay off your item early, the item will be shipped upon receipt of the full payment, and all other layaway terms will remain in effect.
  6. Cancellation Policy: In the event that the layaway is not paid in full within the 90-day period, or if you wish to cancel the layaway, all payments made will be forfeited. The item will be returned to inventory, and the layaway agreement will be voided unless other arrangements have been made in terms of the amount of time to pay off.
  7. Communication: After your initial deposit, you will receive an email with payment instructions. Please reply to this email within 24 hours with payment information, dates, and the amount you want processed for each transaction. If we do not receive a response within this timeframe, your layaway will be canceled. Additionally, failure to respond to this or any subsequent follow-up emails will result in the cancellation of your layaway, and the item will not be held for more than one week, making it available for others to purchase.
  8. Non-Transferability: The layaway agreement is non-transferable. It cannot be assigned to another individual or applied to another item.
  9. Final Sale: All sales are final. The item is non-returnable and non-exchangeable.
  10. Discretionary Cancellation: We reserve the right to cancel the layaway plan at our discretion if we believe there has been a violation of these terms or if fraudulent activity is suspected.
  11. Legal Jurisdiction: This agreement is governed by the laws of [Texas/USA]. Any disputes arising from this layaway plan will be resolved in the courts of [Texas/USA].

  12. Modifications: We may modify these terms and conditions at any time.

By implementing these layaway terms, we aim to provide a fair and transparent process that safeguards our business and ensures a positive experience for our customers. 

 What is your return policy?

All sales are final. Returns or exchanges will not be accepted. Ask any questions before purchasing.

Order Cancellation

Once an order is placed, there are no cancellations. In the rare exception it is approved there is a 25% restocking fee.

​Items are sold AS IS. 
We describe the wear and condition of all items to the best of our ability. It is important to note, that the items we are selling are not new. They are preloved and will show very light to moderate signs of wear. As the buyer, you understand items may have a vintage odor. If there is a smell we will make note, however, everyones senses are different. Please read the descriptions of each item carefully and look at all of the photos provided. We show all of our handbags as they are, so please note the size. Coloring of bags can slightly change due to the varying screen calibration. If you are in doubt about any details of the item you are purchasing, please contact us prior to purchasing. 

When will my items ship?

CLOTHING: Since most clothing items are made to order, we do our best to get your item(s) out within 5-10 business days. We understand your excitement to get your new item(s) and will do our best to get it out right away. During peak season, times may be extended. 

LUXURY ITEMS: 3-5 business day. We ship Monday-Friday. No Saturday and Sunday shipments. During peak season, times may be extended. Signature confirmation is required.

Please note, for security purposes, billing and shipping address must match at checkout.

I'm interested in wholesale for your t-shirts/sweatshirts?

That's amazing!  Send an email to: info@theclawset.us and let us know the product you are interested in, along with the quantity, and sizes and we'll be in touch within 24 business hours.

My item came damaged, what do I do?

The Clawset is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier. Please save all packaging material and damaged goods before filing a claim.