Commonly Asked Questions
Find answers to the most commonly asked questions from our customers!
Are your bags authentic?
At The Clawset, we understand that shopping for pre-owned luxury items online requires trust. The reselling industry is plagued by sellers of counterfeit luxury products, so it is essential that we source our inventory from Certified Luxury Dealers who have established certification processes and built a reputation on their diligent authentication process. All luxury handbags (Louis Vuitton, Prada, Celine, Chanel, Gucci, Fendi, Goyard, Burberry, YSL, MCM) we sell go through a third-party authentication service to ensure it is 100% authentic.
We pride ourselves on also being an Entrupy verified seller. That means we are utilizing some of the best technology in the industry. Entrupy is a microscopic device that utilizes artificial intelligence and machine learning algorithms to authenticate select luxury branded handbags and accessories. As an Entrupy verified seller, they have entrusted us with their device. With this device, we submit images of logos, materials, leathers, and hardware. The algorithms judge images against a database of millions of other images to determine if the item is authentic.
How does your layaway plan work?
Message us on our Instagram account @theclawset.us with the item you wish to purchase and your PayPal email address. Layaway is only available for luxury items over $500.
We will respond within 24 hours with your layaway contract terms.
We do not hold items. If you are interested in an item, the down payment must be completed within 1 hour of receiving the invoice, no exceptions.
Our terms are 30% down with 8 weeks to pay it off. You pay at your own pace within that timeframe. There is $30, non refundable admin fee for layaway items.
All payments are non-transferable and non-refundable. Any layaway plan not completed in the 8 week period will result in cancellation of the order and payments are forfeited, no exceptions.
All items are shipped upon completion of the payment plan.
What is your return policy?
All sales are final. Returns or exchanges will not be accepted. Ask any questions before purchasing.
An order may be cancelled within 10 minutes of being placed, however there will be a 15% restocking fee to cover payment processor fees.
Items are sold AS IS.
We describe the wear and condition of all items to the best of our ability. It is important to note, that the items we are selling are not new. They are preloved and will show very light to moderate signs of wear. As the buyer, you understand items may have a vintage odor. If there is a smell we will make note, however, everyones senses are different. Please read the descriptions of each item carefully and look at all of the photos provided. We show all of our handbags as they are, so please note the size. Coloring of bags can slightly change due to the varying screen calibration. If you are in doubt about any details of the item you are purchasing, please contact us prior to purchasing.
When will my items ship?
CLOTHING: Since most clothing items are made to order, we do our best to get your item(s) out within 5-10 business days. Handbags we aim to ship out within 3-7 business days. We understand your excitement to get your new item(s) and will do our best to get it out right away. During peak season, times may be extended.
LUXURY ITEMS: 3-5 business day. We ship Monday-Friday. No Saturday and Sunday shipments. During peak season, times may be extended.
Please note, we do not ship to PO Boxes. For security purposes, billing and shipping address must match at checkout.
I'm interested in wholesale for your t-shirts/sweatshirts?
That's amazing! Reach out to us on Instagram @theclawset.us and let us know the product you are interested in, along with the quantity, and sizes and we'll be in touch within 24 business hours.
My item came damaged, what do I do?
The Clawset is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier. Please save all packaging material and damaged goods before filing a claim.