Authenticity/FAQ
Commonly Asked Questions
Find answers to the most commonly asked questions from our customers!
Are your bags authentic?
At The Clawset, we understand that shopping for pre-owned luxury items online requires trust. The reselling industry is plagued by sellers of counterfeit luxury products, so it is essential that we source our inventory from Certified Luxury Dealers who have established certification processes and built a reputation on their diligent authentication process. All luxury handbags (Louis Vuitton, Prada, Celine, Chanel, Gucci, Fendi, Goyard, Burberry, YSL, MCM) we sell go through a third-party authentication service to ensure it is 100% authentic.
We pride ourselves on also being an Entrupy verified seller. That means we are utilizing some of the best technology in the industry. Entrupy is a microscopic device that utilizes artificial intelligence and machine learning algorithms to authenticate select luxury branded handbags and accessories. As an Entrupy verified seller, they have entrusted us with their device. With this device, we submit images of logos, materials, leathers, and hardware. The algorithms judge images against a database of millions of other images to determine if the item is authentic.
While Entrupy is our main authenticator we will also use other reputable authenticators when needed.
What is your return policy?
All sales are final. Returns or exchanges will not be accepted. Ask any questions before purchasing.
Order Cancellation
Once an order is placed, there are no cancellations. In the rare exception it is approved there is a 30% restocking fee.
Items are sold AS IS.
We describe the wear and condition of all items to the best of our ability. It is important to note, that the items we are selling are not new. They are preloved and will show very light to moderate signs of wear. As the buyer, you understand items may have a vintage odor. If there is a smell we will make note, however, everyones senses are different. Please read the descriptions of each item carefully and look at all of the photos provided. We show all of our handbags as they are, so please note the size. Coloring of bags can slightly change due to the varying screen calibration. If you are in doubt about any details of the item you are purchasing, please contact us prior to purchasing.
When will my items ship?
CLOTHING: Since most clothing items are made to order, we do our best to get your item(s) out within 5-10 business days. We understand your excitement to get your new item(s) and will do our best to get it out right away. During peak season, times may be extended.
LUXURY ITEMS: 3-5 business day. We ship Monday-Friday. No Saturday and Sunday shipments. During peak season, times may be extended. Signature confirmation is required.
Please note, for security purposes, billing and shipping address must match at checkout.
My item came damaged, what do I do?
The Clawset is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier. Please save all packaging material and damaged goods before filing a claim. If you did not add shipping protection to your item - you are covered under what the carrier provides. Shipping protection can be added any time before your item has shipped. Once shipped, it can no longer be added. Reach out if you would like this added.