Commonly Asked Questions
Find answers to the most commonly asked questions from our customers!
Are your bags authentic?
At The Clawset, we understand that shopping for pre-owned luxury items online requires trust. The reselling industry is plagued by sellers of counterfeit luxury products, so it is essential that we source our inventory from Certified Luxury Dealers who have established certification processes and built a reputation on their diligent authentication process. Every item we sell goes through a third-party authentication service to ensure it is 100% authentic.
Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturers established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship.
How does your layaway plan work?
Message us on our Instagram account @theclawset.us with the item you wish to purchase and your PayPal email address. Layaway is only available for luxury items.
We will respond within 24 hours with your layaway contract terms.
We do not hold items. If you are interested in an item, the down payment must be completed within 2 hours of receiving the invoice, no exceptions.
Our terms are 30% down with 6 weeks to pay it off. You pay at your own pace within that timeframe. There is $30, non refundable admin fee for layaway items.
All payments are non-transferable and non-refundable. Any layaway plan not completed in the 6 week period will result in cancellation of the order and payments are forfeited, no exceptions.
All items are shipped upon completion of the payment plan.
What is your return policy?
All sales are final. Returns or exchanges will not be accepted.
When will my items ship?
Since most clothing items are made to order, we do our best to get your item(s) out within 5-10 business days. Handbags we aim to ship out within 3-7 business days. We understand your excitement to get your new item(s) and will do our best to get it out right away. During peak season, times may be extended.
I'm interested in wholesale for your t-shirts/sweatshirts?
That's amazing! Reach out to us on Instagram @theclawset.us and let us know the product you are interested in, along with the quantity, and sizes and we'll be in touch within 24 business hours.
My item came damaged, what do I do?
The Clawset is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier. Please save all packaging material and damaged goods before filing a claim.