Commonly Asked Questions
Find answers to the most commonly asked questions from our customers!
Are your bags authentic?
At The Clawset, we understand that shopping for pre-owned luxury items online requires trust. The reselling industry is plagued by sellers of counterfeit luxury products, so it is essential that we source our inventory from Certified Luxury Dealers who have established certification processes and built a reputation on their diligent authentication process. All luxury handbags (Louis Vuitton, Prada, Celine, Chanel, Gucci, Fendi, Goyard, Burberry, YSL, MCM) we sell go through a third-party authentication service to ensure it is 100% authentic.
We pride ourselves on also being an Entrupy verified seller. That means we are utilizing some of the best technology in the industry. Entrupy is a microscopic device that utilizes artificial intelligence and machine learning algorithms to authenticate select luxury branded handbags and accessories. As an Entrupy verified seller, they have entrusted us with their device. With this device, we submit images of logos, materials, leathers, and hardware. The algorithms judge images against a database of millions of other images to determine if the item is authentic.
How does your layaway plan work?
Layaway is only available for luxury items $500 and over.
1. Add the item(s) you would like to purchase to your cart.
2. At checkout use the code "LAYAWAY" You will pay your 30% non refundable deposit plus any applicable taxes.
3. Make your payments. We will contact you to see how you would like to pay for the balance. You have 90 days to complete your payments (the remaining 70%).
4. We ship your items! Once your item has been paid in full, your item will ship.
- Credit Card: Provide us with your credit card information and desired dates and amounts and we will charge your card accordingly.
- Check: You can mail payments to us. We will provide you with our mailing address. If the last payment is made by check, your item will ship after it has cleared.
LAYAWAY TERMS AND CONDITIONS
All sales are final. Please review the bag description and photos carefully before making your layaway purchase. If you have any questions please reach out to us at email@example.com, with the bag you are interested in and your question(s). No additional discounts can be applied to a layaway item. All layaways must be paid within 90 days. Any layaways not paid in full (remaining 70%) upon the expiration of the 90 day period will result in a cancellation of the order and the loss of your deposits.
At The Clawset, we understand the importance of providing convenient layaway options while ensuring the protection of our business. To ensure a fair and secure process for both parties, we have established the following layaway terms:
Deposit: A non-refundable deposit (30%) is required at the time of initiating the layaway agreement. This deposit reserves the item(s) for the customer and prevents the item from being sold to another buyer.
Payment Schedule: You have 90 days from the date of the non refundable deposit to pay off your items. You may pay off sooner. We recommend setting specific due dates to ensure timely payments. As stated above you are paying a 30% non refundable deposit and the remaining cost of the bag (70%) is owed within the 90 days.
Payment Methods: Accepted payment methods for layaway installments will be communicated to the customer upfront. These will be credit card or check. There is a $65 returned check fee.
Pay At Your Pace: As long as the item is paid in full within the 90 days, your item will be shipped out. However, if the payment is not received within the specified grace period (90 days), we reserve the right to cancel the layaway agreement and return the item(s) to inventory.
Cancellation and Refunds: All sales are final. If you fail to meet the payment guidelines the initial 30% is non transferable/refundable.
Item Storage: During the layaway period, the item(s) will be securely stored and kept reserved for the customer. It will not be available for purchase by other customers until the layaway agreement is fulfilled or canceled.
By implementing these layaway terms, we aim to provide a fair and transparent process that safeguards our business and ensures a positive experience for our customers.
What is your return policy?
All sales are final. Returns or exchanges will not be accepted. Ask any questions before purchasing.
An order may be cancelled within 5 minutes of being placed, however there will be a 15% restocking fee to cover payment processor fees.
Items are sold AS IS.
We describe the wear and condition of all items to the best of our ability. It is important to note, that the items we are selling are not new. They are preloved and will show very light to moderate signs of wear. As the buyer, you understand items may have a vintage odor. If there is a smell we will make note, however, everyones senses are different. Please read the descriptions of each item carefully and look at all of the photos provided. We show all of our handbags as they are, so please note the size. Coloring of bags can slightly change due to the varying screen calibration. If you are in doubt about any details of the item you are purchasing, please contact us prior to purchasing.
When will my items ship?
CLOTHING: Since most clothing items are made to order, we do our best to get your item(s) out within 5-10 business days. Handbags we aim to ship out within 3-7 business days. We understand your excitement to get your new item(s) and will do our best to get it out right away. During peak season, times may be extended.
LUXURY ITEMS: 3-5 business day. We ship Monday-Friday. No Saturday and Sunday shipments. During peak season, times may be extended. Signature confirmation is required.
Please note, we do not ship to PO Boxes. For security purposes, billing and shipping address must match at checkout.
I'm interested in wholesale for your t-shirts/sweatshirts?
That's amazing! Send an email to: firstname.lastname@example.org and let us know the product you are interested in, along with the quantity, and sizes and we'll be in touch within 24 business hours.
My item came damaged, what do I do?
The Clawset is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier. Please save all packaging material and damaged goods before filing a claim.