Authenticity/FAQ

Commonly Asked Questions

Find answers to the most commonly asked questions from our customers!

Are your bags authentic?

At The Clawset, we understand that shopping for pre-owned luxury items online requires trust. The resale industry is plagued by sellers of counterfeit luxury products, so it is essential that we source our inventory from Certified Luxury Dealers with established certification processes and strong reputations for diligent authentication. All luxury handbags we sell—including Louis Vuitton, Prada, Celine, Chanel, Gucci, Fendi, Goyard, Burberry, Saint Laurent, and MCM—go through a third-party authentication service to help ensure each item is authentic.

We are also proud to be an Entrupy Verified Seller. Entrupy uses microscopic imaging, artificial intelligence, and machine-learning algorithms to authenticate select luxury-brand handbags and accessories. We submit images of logos, materials, leather, and hardware, which are evaluated against a database containing millions of reference images.

While Entrupy is our primary authenticator, we also use other reputable authentication services when needed.

What is your return policy?

All sales are final. Returns and exchanges are not accepted. Please ask any questions before purchasing.

Order Cancellation

Once an order is placed, it cannot be canceled. If a cancellation is approved as a rare exception, a 30% restocking fee will apply.

Items are sold AS IS. We describe the wear and condition of all items to the best of our ability. The items we sell are pre-loved, not new, and may show very light to moderate signs of wear. As the buyer, you understand that items may have a vintage odor. If we notice an odor, we will make a note of it; however, everyone’s senses are different. Please read each description carefully and review all photographs. We show our handbags as they are, so please confirm the size. Colors may also appear slightly different because of screen calibration. If you have questions about an item, please contact us before purchasing.

When will my items ship?

CLOTHING: Since most clothing items are made to order, we do our best to ship your item(s) within 5–10 business days. We understand your excitement and will do our best to get your order out promptly. Processing times may be extended during peak seasons.

LUXURY ITEMS: Luxury items generally ship within 3–5 business days. We ship Monday through Friday; shipments are not processed on Saturdays or Sundays. Processing times may be extended during peak seasons. Signature confirmation is required.

For security purposes, the billing and shipping addresses must match at checkout.

My item arrived damaged. What should I do?

The Clawset is not liable for products damaged or lost during shipping. If your order arrives damaged, please contact the shipping carrier and save all packaging materials and damaged merchandise before filing a claim. If you did not add shipping protection, coverage is limited to what the carrier provides.